Diamond Administration, Inc.
Challenge: Peer to Peer networking with different
operating systems and weak virus protection and backup procedures.
Solution: Installed and configured a Microsoft
Small Business Server running on Windows 2000 platform. All
are running Windows 2000 Professional. APIS equalized the enterprise
and standardized on Windows 2000. All workstations interface
with the server for email, sharing of files and company resources.
APIS is the Administrator of all systems and workstations.
APIS provides remote technical support and proactive services.
a user calls for support, we can tap into the server and than
to the remote workstation to see exactly what the user is reporting
and solve the issue on the spot. The users require interaction
to solve an issue quickly without having to wait in a queue
on the phone or a long response time for on-site service. With
blocks of support time for this client, APIS has been able
to increase service response times and give the support options